Privacy Policy

Last Updated: November 8, 2026

1. Introduction

Welcome to CLEEF.

At CLEEF, we value your privacy and are committed to protecting your personal information. We understand that ordering a personalized portrait involves sharing personal photographs and details that matter to you.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, upload photographs, or communicate with our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

When you visit or make a purchase from CLEEF, we may collect the following information:

Personal Information

• Full name.

• Email address.

• Billing and shipping addresses.

• Phone number.

• Payment and transaction information.

Order Information

• Products and portrait styles selected.

• Canvas sizes and customization preferences.

• Order history and transaction details.

• Special instructions or messages submitted with your order.

Photographs and Uploaded Content

When ordering a custom portrait, you may upload photographs of yourself, family members, children, loved ones, or pets.

We collect these photographs solely to fulfill your personalized artwork order, prepare previews, and provide the services you request.

Your uploaded photographs are treated as private customer content and are not published, shared publicly, or used for advertising without your permission.

Technical Information

We may automatically collect certain information when you browse our website, including:

• IP address.

• Browser type and device information.

• Operating system.

• Website activity and browsing behavior.

• Cookies and similar tracking technologies.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Create and personalize your requested artwork.

• Prepare and deliver portrait previews.

• Communicate about your orders and shipping.

• Provide customer support.

• Process payments and refunds.

• Improve our website and shopping experience.

• Prevent fraudulent transactions and protect our business.

• Send promotional emails when you have agreed to receive them.

We only use personal information for legitimate business purposes and as otherwise permitted by applicable law.

4. How We Protect Your Photographs

We understand that your photographs are personal and meaningful.

CLEEF respects the privacy of every photograph submitted through our website.

• Your photographs are used to fulfill your portrait order.

• We do not publicly display your photographs without your permission.

• We do not sell your uploaded photographs.

• We do not use your photographs for unrelated advertising or promotional purposes without your consent.

• We may share photographs with authorized production partners or service providers when necessary to complete your order.

We take reasonable steps to protect uploaded photographs against unauthorized access, disclosure, alteration, or misuse.

5. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share certain information with trusted service providers when necessary to operate our business.

These may include:

E-commerce Platform: Our online store is hosted through Shopify, which helps us operate our website, manage orders, and provide checkout services.

Payment Providers: Payment information is processed through authorized payment processors to complete transactions securely.

Production Partners: Your uploaded photographs and order specifications may be shared with authorized artists, printers, or production partners responsible for creating your personalized artwork.

Shipping Providers: Your name, shipping address, and necessary order information may be shared with delivery companies to ship your purchases.

Analytics and Marketing Services: We may use third-party services to understand website performance and improve our marketing activities, subject to applicable privacy requirements.

We require service providers to handle personal information appropriately and only for authorized business purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember items in your shopping cart.

• Maintain your shopping preferences.

• Understand how visitors use our website.

• Improve website performance.

• Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Where required by law, we will request consent before using non-essential cookies or tracking technologies.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Order information may be retained for accounting, tax, legal, customer service, and business recordkeeping purposes.

Uploaded photographs and custom artwork files are retained only as long as reasonably necessary to fulfill orders, provide customer support, and meet applicable legal obligations.

You may contact us to request information about the retention or deletion of your personal information, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion of certain personal information.

• Requesting a copy of your personal information.

• Opting out of certain marketing communications.

• Objecting to or restricting certain data-processing activities where applicable.

• Withdrawing consent where processing is based on consent.

Residents of certain U.S. states, including California, may have additional privacy rights under applicable state privacy laws.

To exercise your privacy rights, please contact us using the information provided below.

9. Children's Privacy

Our website is intended for adults.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental consent.

Parents or legal guardians may submit photographs of their children when ordering personalized family or children's portraits.

We use these photographs only as necessary to provide the requested services.

10. Marketing Communications

We may send promotional emails about new portrait styles, special offers, and updates if you have subscribed to our marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Even if you unsubscribe from promotional emails, we may still contact you regarding existing orders, payments, shipping, or customer support.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information.

We work with established service providers and use available security measures to help protect customer information and transactions.

However, no method of electronic transmission or online storage is completely secure. Therefore, we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy policies and practices.

CLEEF is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, services, or applicable laws.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your photographs are handled, please contact us.

CLEEF – Customer Support

Website: ArtCleef.com

Email: support@artcleef.com

We take your privacy seriously and are committed to treating your personal information with care and respect.

CLEEF — Your Memories. Your Story. Your Art.