Refund policy

Return & Refund Policy


At CLEEF, your satisfaction means everything to us. We believe every portrait should be something you love, something meaningful, and something you'll be proud to display.

We take great care in creating your personalized artwork. If something isn't right, we're here to help. This policy explains how returns, exchanges, cancellations, and refunds work.

1. At a Glance

  • Preview Approval: Review your portrait preview before production.

  • Preview Refund: Receive a full refund if you decide not to proceed before approving your preview.

  • Returns: Contact us within 30 days of delivery if there's a problem with your order.

  • Damaged Artwork: Free replacement or full refund for artwork damaged during delivery.

  • Exchanges: Available for eligible orders.

  • Shipping: Free standard shipping on qualifying orders.

  • Restocking Fees: No restocking fees.

  • Refund Processing: Approved refunds are returned to your original payment method.

2. Preview Approval & Satisfaction Guarantee

Every CLEEF portrait begins with your photograph and selected artistic style.

Before your artwork moves into production, we'll provide a preview for your review and approval.

We want you to feel confident about your purchase.

  • Not happy with your preview? Let us know, and we'll issue a full refund before production begins.

  • Need adjustments? Contact us to discuss any changes needed to your portrait.

  • Ready to proceed? Once you approve your preview, we'll move forward with production.

Your approval is an important part of our process because we want you to love the artwork we're creating for you.

3. Returns

If your physical artwork arrives and you're not satisfied, please contact us within 30 days of delivery.

Because our products are personalized and made specifically for each customer, returns are reviewed individually.

If your artwork has a printing defect, incorrect personalization, or another issue caused by us, we'll arrange an appropriate solution at no additional cost.

For other return requests, please contact our customer support team so we can review your situation and explain the available options.

4. Damaged or Defective Artwork

We carefully package every order to help ensure your portrait arrives safely.

However, if your artwork arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photographs of the damaged artwork.

  • Photographs of the packaging, if applicable.

Once we review your request, we'll arrange a replacement or issue a full refund, depending on the situation.

You won't be charged additional shipping fees for approved damage or defect claims.

5. Order Cancellations

If you change your mind before approving your portrait preview, you may cancel your order and receive a full refund.

Once you approve your preview and your artwork enters production, cancellations may no longer be available because your personalized order has already moved into production.

If your order has already shipped, please refer to our Returns section.

6. Exchanges & Replacements

If you receive artwork with an incorrect size, printing issue, or production defect, please contact us.

We'll review the issue and determine whether a replacement or another appropriate solution is available.

Any approved replacement resulting from our error will be provided at no additional cost.

7. Return Shipping & Fees

  • CLEEF offers free standard shipping on qualifying orders.

  • No restocking fees are charged.

  • Return shipping for approved defective or incorrect orders is covered by CLEEF.

  • For other approved returns, our customer support team will explain any applicable return shipping arrangements before you send the item back.

Please do not return an item before receiving instructions from our support team.

8. Refunds

Once your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

You will receive confirmation once your refund has been processed.

9. Personalized Products & Special Circumstances

Because every CLEEF portrait is created using customer-provided photographs and personal selections, certain situations require individual review.

If an uploaded photograph is too blurry, unclear, or unsuitable for creating a quality portrait, we'll contact you before proceeding.

If you choose to continue after being informed of the limitations, we'll explain any applicable restrictions before production begins.

Our goal is always to communicate clearly and find a fair solution.

10. Contact Us

Have questions about a return, refund, exchange, or existing order?

Our customer support team is here to help.

CLEEF Customer Support

Website: ArtCleef.com

Email: support@artcleef.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Our Promise

At CLEEF, we believe your memories deserve the best presentation.

Your trust matters to us, and we're committed to making your experience personal, enjoyable, and worry-free.

CLEEF — Your Memories. Your Story. Your Art.