Shipping policy

Shipping Policy

Last Updated: November 8, 2026

At CLEEF, we believe every portrait deserves a beautiful presentation and a safe journey to your door.

Each order is prepared with care, from the creation of your personalized artwork to its final packaging and delivery.

This Shipping Policy explains our order processing times, production process, shipping methods, delivery estimates, and what to expect after placing your order.

1. Free Shipping

We are pleased to offer FREE STANDARD SHIPPING on all eligible CLEEF orders within the United States and Cananda.

The shipping cost will be displayed at checkout before you complete your purchase.

There are no hidden shipping charges for qualifying orders.

2. Order Processing & Production Time

Every CLEEF portrait is personalized using your selected photograph and artistic preferences.

Because each order is made specifically for you, production begins after the necessary customization details and preview approval have been completed.

Our general order process includes:

  1. Order Received: We receive your order and confirm your selections.

  2. Artwork Preparation: Your photograph is prepared according to your chosen artistic style.

  3. Preview Approval: You receive a digital preview when applicable and have the opportunity to review it.

  4. Production: After approval, your artwork moves into printing and preparation.

  5. Packaging: Your finished portrait is carefully packaged for delivery.

  6. Shipping: Your order is handed over to the shipping carrier.

Production times may vary depending on the selected style, order volume, and customization requirements.

3. Estimated Delivery Times

Delivery times depend on your location, production requirements, and the shipping carrier.

For orders within the United States, our estimated timeline is:

Order Stage Estimated Time
Artwork Preparation 1–2 business days
Preview & Approval Depends on customer response
Production & Printing 1 business days
Shipping & Delivery 3–7 business days

Estimated total: Approximately 6–15 business days after all required order details and approvals are received.

These are estimates, not guaranteed delivery dates. Delays may occur during holidays, periods of high demand, or unexpected carrier disruptions.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

You can use the tracking link to follow your package and monitor its delivery progress.

Please allow some time for tracking information to become available after the carrier receives your package.

If you have questions about your shipment, our customer support team is happy to assist.

5. Shipping Destinations

CLEEF currently offers standard shipping within the United States.

Available shipping destinations will be displayed during checkout.

If you are unsure whether we deliver to your location, please contact our customer support team before placing your order.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us immediately.

We will do our best to update the address before your order is processed or shipped. However, once an order has been handed over to the shipping carrier, address changes may no longer be possible.

CLEEF cannot guarantee successful delivery when an incorrect address has been provided.

7. Delayed or Lost Packages

We work with shipping carriers to ensure your artwork arrives safely and on time.

However, unexpected delays may occur due to circumstances outside our control, including:

  • Severe weather conditions.

  • Carrier operational delays.

  • Holiday shipping volumes.

  • Transportation disruptions.

  • Incorrect or incomplete delivery information.

If your tracking information indicates that your package is delayed or appears to be lost, please contact us.

We will investigate the shipment and work with the carrier to find an appropriate solution.

8. Damaged or Incorrect Orders

Your satisfaction is important to us.

If your portrait arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photographs of the damaged or incorrect artwork.

  • Photographs of the packaging, if applicable.

After reviewing your request, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy.

Approved replacements resulting from our production or shipping errors will be provided at no additional cost.

9. Shipping Notifications

We may send you email notifications regarding:

  • Order confirmation.

  • Artwork preview availability.

  • Production updates.

  • Shipping confirmation.

  • Tracking information.

  • Delivery updates, when available.

Please make sure your email address is correct when placing your order.

10. Contact Us

If you have questions about shipping, tracking, delivery times, or an existing order, please contact our customer support team.

CLEEF – Customer Support

Website: ArtCleef.com

Email: [Insert your official customer support email]

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing CLEEF.

We appreciate your trust and look forward to delivering artwork that makes your memories last.

CLEEF — Your Memories. Your Story. Your Art.